Frank Gray laments the customer service, or lack thereof, that is all too common in many businesses today. It is amazing how much many businesses spend to attract potential customers to their establishments, but that investment can be flushed down the drain in an instant by poor customer service. And I would guess that those victimized by poor customer service are vocal about such poor treatment to their friends and families so the damage can grow exponentially. And that can be fatal to any business in any economy, especially today's.
