Saturday, February 2, 2013

The Cost of Rudeness in the Workplace | SmartPlanet

"Many people spend a significant portion of their day on the job. So when you experience rude coworkers, bosses, or customers it can really bring you down. But it’s not just a personal problem, it’s a problem that impacts the entire business."

Okay that statement is not going to shock anyone since common sense tells us that anything that keeps a team of employees from working together as anything less than a well-oiled machine is costly to the business and the well-being of the affected employees. But I still think it is useful to focus on the results of this survey from Georgetown University.

"Among other impacts, surveyed workers had these reactions to rudeness:

  • 48 percent intentionally decreased their work effort
  • 47 percent intentionally decreased the time spent at work
  • 38 percent intentionally decreased the quality of their work
  • 66 percent said that their performance declined
  • 78 percent said that their commitment to the organization declined
  • 63 percent lost work time avoiding the offender"
How much does rudeness on the job cost?

"Cisco found that incivility in the workplace costs the company 12 million each year. That’s a lot to spend on people not getting along."

Spending a day at your work place is not supposed to be like a vacation day. It's work. But the opportunity to be part of a team of workers that really enjoys working together to accomplish great things is priceless.

The cost of rudeness in the workplace | SmartPlanet

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